Booking information
Refund & Cancellation Policy
The recovered tour-specific policy is presented clearly for the clean static website.
Important: Confirm the policy shown in your written booking confirmation. A separate policy may apply to full-vessel private charters or large groups.
1. Booking confirmation
Once a reservation and any required payment are completed, a booking confirmation is sent by email. Your place is not confirmed until that written confirmation is received.
2. Cancellation by the customer
If you cancel at least 24 hours before the scheduled tour departure, the published policy states that you are eligible for a full refund, less any applicable payment-processing fees. Cancellations within 24 hours of departure and no-shows are not eligible for a refund.
Send the cancellation in writing to jimisboattaxi@gmail.com and include the booking reference, booked name and tour date.
3. Cancellation or rescheduling by Jimi’s
Jimi’s may cancel or reschedule a trip because of weather, unsafe sea conditions, mechanical issues or other unforeseen operational factors. If Jimi’s cancels, the published options are:
- A full refund of the tour amount paid; or
- A transfer to another available date.
If a rescheduled date is offered and you cannot attend, you may request a full refund.
4. Refund processing
Approved refunds are returned to the original payment method where possible. The published processing estimate is 5–10 business days, although the bank or card issuer may take longer to display the credit.
5. Customer-requested changes
Date changes are subject to availability and operator approval. A change requested less than 24 hours before departure may be treated as a cancellation.
6. Private charters and group bookings
A separate cancellation schedule may apply to a full-vessel charter or large group. Any different terms should be provided before payment and recorded in the booking confirmation.
7. Events outside reasonable control
Trips may be cancelled or suspended because of extreme weather, natural disaster, government restriction, strike or another event outside reasonable operational control. The refund or date-transfer options above apply to the tour payment; incidental travel costs such as flights and lodging are not covered.
8. Contact
For a cancellation or date-change request, email jimisboattaxi@gmail.com or call +1 (242) 636-1048.